Returns, Refunds, & Exchanges

What is your refund policy?

We want to provide a risk-free shopping experience and for you to be happy with your purchases. In the event you are not, please contact us at info@glitznailstrips.com so we can make it right for you.

For any approved return, we will refund you the cost of all items, but not the cost of shipping and handling. Our Free Shipping option in the USA is still subject to these terms.

In the unlikely event that your order hasn't arrived after 15 business days (USA only- International customers will need to wait 30 days), please contact us and we will issue a full refund or resend your order. Refunds & returns will not be processed after 60 days. Thanks for understanding!

How do I set up a return or exchange?

Please send us an email at info@glitznailstrips.com so we can get started on the return or exchange process. We’d love to hear your feedback too!

What if my item is damaged?

If any product you receive is damaged or faulty through no fault of your own, it will be replaced or refunded at no cost to you. Please let our Customer Service team know within 48 hours of delivery at info@glitznailstrips.com so we can get started on the return or refund process.

Shipping Costs

Shipping & Handling costs are non-refundable (this is the cost we charge to process, fulfill and ship your order). For any return, we will refund you the cost of all items, but not the cost of shipping and handling. Our Free Shipping option in the USA is still subject to these terms.

If your package was marked undeliverable and was returned to us for any reason, such as you provided an incorrect address during checkout, the same policy applies. If your package is accepted at our fulfillment center we will refund you the cost of all items, but not the cost of shipping.

Please double check your addresses carefully before submitting your order! Once your order is submitted we are not able to update your information.

Order Shows as Delivered But I Have Not Received My Order

Please double check your address on your Order Confirmation email to be sure your address is 100% accurate. Sometimes packages are scanned before they are actually delivered to you, please be patient.

We also highly recommend checking with your neighbors to see if your package was accidentally delivered to the wrong place/ apartment number, etc.

If a package tracking shows delivered but you have not received it, this is considered a lost or stolen package. Once delivered, we are not responsible for lost and stolen packages. If your package is lost or stolen please contact the package carrier with your tracking number. Please contact us at info@glitznailstrips.com if you need to locate your tracking information.

Why wasn't my package forwarded?

All orders are sent to the address that is entered at check out. If your package is unable to be forwarded, you must contact USPS for more information. We are not responsible for packages that are undeliverable due to a forwarding in place. You can always update your address by logging into your account at anytime.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at info@glitznailstrips.com where we will promptly get back to you.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Return Shipping
Once your item is approved for return or exchange, you should mail your product to: Glitz Nail Strips, 1227 Goldenview Dr, Corona CA 92882, United States

Shipping & Handling costs are non-refundable (this is the cost we charge to process, fulfill and ship your order). For any return, we will refund you the cost of all items, but not the cost of shipping and handling. Our Free Shipping option in the USA is still subject to these terms.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please ensure you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please keep a record of the tracking number. Shipping charges will not be reimbursed.

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